Privacy Policy

Last updated: June 15, 2026

TravelBee ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit travelbee.fit or call our phone-based travel assistance line, how we use it, and the choices you have.

1. Information We Collect

1.1 Information you provide on a call

Full name(s) of passengers
Date of birth (when required for ticketing)
Travel dates, origin, destination, and routing preferences
Contact details (phone number, email)
Payment information (when you choose to complete a booking)

1.2 Automatically collected information

When you visit our website, we may collect non-personally identifiable information through cookies and analytics tools, such as your browser type, device type, referrer, pages viewed, and approximate geographic region (city / country level).

2. How We Use the Information

To process new flight reservations and ticketing requests on your behalf.
To communicate with you about your booking, including itinerary confirmations and follow-ups.
To improve our website experience and the quality of our phone-based service.
To meet legal, accounting, and reporting obligations.

3. Sharing of Information

We share information only as needed to deliver the service you requested:

Airlines and global distribution systems to issue your tickets.
Payment processors to charge service fees and ticket cost.
Service providers (e.g., call recording, CRM) under confidentiality obligations.
Authorities when required by law, subpoena, or to protect rights and safety.

We do not sell your personal information to third parties.

4. Call Recording

Calls to our travel assistance line may be recorded for quality assurance, training, and dispute resolution. If you do not wish to be recorded, please notify the specialist at the start of the call.

5. Cookies and Analytics

Our website may use first-party and third-party cookies for analytics (e.g., page views, conversion measurement) and ad performance reporting. You can disable cookies in your browser settings; some site features may degrade as a result.

6. Data Retention

We retain personal information for as long as necessary to provide the service you requested, comply with legal obligations, resolve disputes, and enforce agreements. Booking records may be retained for up to seven (7) years for accounting and audit purposes.

7. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of certain disclosures. To exercise any of these rights, email support@travelbee.fit.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version. Material changes will be highlighted on this page.

11. Contact

For privacy questions or requests, email support@travelbee.fit or call (234) 567-8910.